Fei (Phil) Song
About Fei (Phil) Song
Fei (Phil) Song is the Director of Operational Excellence at Flexport in Hong Kong SAR, with extensive experience in operational and business transformation roles across various companies including AXA and PayPal.
Title
Fei (Phil) Song currently serves as the Director of Operational Excellence at Flexport in Hong Kong SAR. His role involves overseeing initiatives aimed at improving operational efficiencies and quality assurance across the APAC region.
Company
Fei (Phil) Song works at Flexport, a global logistics company that provides supply chain management and technology solutions. Flexport is known for its efforts in digitizing freight forwarding to enhance efficiency and transparency in logistics.
Education and Expertise
Fei (Phil) Song holds an M.Sc. in Publishing Management from the University of Stirling, completed in 2007. He also earned an M.A. in Communication from Shanghai Jiao Tong University, completed in 2007. His educational background supports his strong expertise in both strategic business planning and communication, which he leverages in his professional roles.
Background
Fei (Phil) Song has had a diverse career path, starting as an intern reporter at Jie Fang Daily in 2005. He transitioned into various roles at PayPal from 2007 to 2015, gaining experience in consumer solutions and operational excellence. Song later joined AXA in 2015 where he worked in business transformation and digital service innovation. He joined Flexport in 2019 as a Senior Program Manager before taking on his current role.
Achievements
At Flexport, Fei (Phil) Song led the implementation of LEAN and continuous improvement mechanisms to enhance cost efficiency and quality assurance in APAC operations. He has also driven transformation in Go-to-Market and Supply Chain Operation functions through strategic business planning. Additionally, Song provides mentorship to a growing team focused on operational excellence and collaborates with global operations leaders to develop strategies aimed at driving efficiency and growth.