Felicia Fan
About Felicia Fan
Felicia Fan is a Workplace Manager at Flexport in Singapore, with a diverse background in community experience, events, marketing, and customer service across various industries.
Current Role at Flexport
Felicia Fan is currently serving as the Workplace Manager at Flexport in Singapore. In her role, she focuses on creating a workplace experience that enhances energy, productivity, and a sense of belonging. Felicia emphasizes the importance of empathy and critical thinking in her professional interactions and advocates for maintaining a positive attitude and embracing challenges.
Experience at Spectrum Global
From 2017 to 2021, Felicia Fan worked at Spectrum Global as the Community Experience - Membership Sales Manager in Singapore. During this period, she dedicated four years to fostering genuine relationships and ensuring high-quality customer experiences. Her role involved overseeing membership sales and enhancing the community experience for members.
Previous Roles in Events and Marketing
Felicia has held various roles in events and marketing over her career. She worked as an Events & Marketing Executive at the Singapore Institute of International Affairs for six months from 2015 to 2016. Prior to that, she served as an Events Operations Executive at Questex Media Group for one year from 2007 to 2008, and as a Special Events Intern at Morgan Stanley for three months in 2007. Additionally, she worked as a Project Intern at Mindshare from 2006 to 2007 and as an Event Assistant at Circus Maximus International Pte Ltd in 2006.
Educational Background
Felicia Fan holds a Bachelor's degree in Mass Communications, Liberal Arts from Oklahoma City University, which she achieved over a period of two years from 2006 to 2008. She also studied at the Management Development Institute of Singapore, where she obtained an Advanced Diploma in Mass Communication/Media Studies from 2005 to 2006 and a Diploma in the same field from 2004 to 2005.
Passion for Customer Service and Hospitality
Felicia's career also exhibits a strong passion for customer service and hospitality. She worked as a Guest Service Agent with AccorHotels in the Brisbane Area, Australia, from 2013 to 2015. She was also a Cabin Crew member with Singapore Airlines from 2009 to 2013. Her earlier roles include serving as a Customer Service Agent at OCBC Bank and as a Production Assistant at Ochre Media.