Icar Mendoza
About Icar Mendoza
Icar Mendoza is an IT Support Technician at Flexport in the Netherlands with a strong background in customer service and technical support across various industries and regions.
Title
Icar Mendoza holds the position of IT Support Technician at Flexport, based in the Netherlands. This role leverages his extensive experience in managing IT incidents and providing technical support across various industries.
Company
Icar Mendoza is currently employed by Flexport, a company known for its comprehensive solutions in the logistics and freight forwarding industry. In his role as an IT Support Technician, Icar utilizes his broad skill set to support the company's IT infrastructure and ensure the smooth operation of technical services.
Professional Background
Icar Mendoza has a diverse professional background spanning multiple roles and industries. His career began in 2005 at HSBC Electronic Data Processing Ini as a Collections Associate. Over the years, he has held positions such as Technical Support Professional at Sutherland and VXI Philippines Global Services, Financial Support Advisor at EXL Service Philippines, Incident Manager Coordinator at Atos, and Customer Service Executive at FFM Online BV. Before his current role at Flexport, he also worked at Convergys as a Customer Service Representative.
Education and Expertise
Icar Mendoza earned a Bachelor of Arts in Mass Communication/Media Studies from Far Eastern University. He also studied at St. Paul College Bocaue. His expertise includes managing IT incidents, coordinating resolutions, and enhancing customer satisfaction through effective support strategies. He is experienced in using various CRM and ticketing tools and has a comprehensive understanding of ITIL processes.
Skills and Experience
Icar Mendoza has developed a strong background in customer service and technical support through his work with various organizations. His skills include managing IT incidents in high-pressure environments, improving customer satisfaction, and streamlining support processes. He is proficient in several CRM and ticketing tools and knowledgeable about ITIL processes and their real-world applications.