Jeffrey Walker
About Jeffrey Walker
Jeffrey Walker is the Director of Program Management - SMB Experience at Flexport in Atlanta, Georgia, with a background in account management and operations.
Company
Jeffrey Walker currently works at Flexport as the Director of Program Management - SMB Experience. He is based in Atlanta, Georgia, United States. Flexport is a prominent logistics and supply chain company that specializes in providing freight forwarding and customs brokerage services.
Title
Jeffrey Walker holds the position of Director of Program Management - SMB Experience at Flexport. In this role, he focuses on managing and improving the Small and Medium-sized Business (SMB) client experience.
Professional Background
Jeffrey Walker has amassed a wealth of experience at Flexport in various roles. He started as a Global Operations Manager from 2017 to 2019 before moving on to roles such as Senior Global Operations Manager, Senior Client Solutions Manager, and Director of Account Management. Prior to joining Flexport, he was the Director of Operations at Fetch Logistics from 2011 to 2017. He also interned as a Mid-Atlantic Region Field Organizer at Amnesty International USA in 2009.
Education and Expertise
Jeffrey Walker holds a Bachelor of Arts in Political Science and Government from Niagara University, obtained in 2011. He also participated in a Study Abroad Program at The American University in Cairo in 2009. His educational background has provided a foundation in political science, enhancing his analytical and organizational skills.
Achievements
During his tenure at Flexport, Jeffrey Walker implemented a new customer success strategy that led to a 20% increase in customer satisfaction scores. He led the development of a new SMB client onboarding process that reduced onboarding time by 30%. In 2021, he received the 'Excellence in Leadership' award for his exceptional performance in customer care and account management. Additionally, he developed a mentorship program that successfully trained over 50 new hires in customer care roles and presented at the 2022 Customer Experience Summit.