Joyce Chang
About Joyce Chang
Joyce Chang is a Senior Manager of Operations & CS Enablement at Flexport in the San Francisco Bay Area, with extensive experience in operations enablement and a background in human capital consulting and anti-corruption investigations.
Current Role at Flexport
Joyce Chang currently holds the position of Senior Manager, Operations & CS Enablement at Flexport. Based in the San Francisco Bay Area, she is responsible for overseeing operations and customer service enablement, ensuring the smooth functioning of processes, and driving efficiency improvements.
Previous Roles at Flexport
Joyce Chang has held multiple roles at Flexport across different areas, showcasing her versatility and expertise in operations. She served as Manager, Operations Enablement (2021-2022), Senior Program Manager, Operations Enablement (2020-2021), Program Manager, Global Expansion (2019-2020), Senior Global Operations Associate (2018), and Global Operations Associate (2017-2018). Each role has contributed to her deep understanding of operations enablement and global expansion.
Experience at Bungalow
Before her current role at Flexport, Joyce Chang worked at Bungalow as Manager, Strategy and Operations from 2018 to 2019. Based in the San Francisco Bay Area, she was responsible for developing strategic initiatives and managing operational processes. This role further strengthened her capabilities in strategy and operations management.
Consulting Experience at Deloitte
Joyce Chang worked at Deloitte as a Human Capital Consultant (2016-2017) and Business Analyst (2014-2016) in the Washington D.C. Metro Area. During her tenure, she gained valuable experience in human capital consulting, focusing on improving organizational effectiveness and implementing solutions to complex business challenges.
Educational Background
Joyce Chang studied at the University of Michigan, where she earned a Bachelor's Degree in Organizational Studies. This academic foundation has equipped her with a robust understanding of organizational dynamics and strategic management, which she has applied throughout her professional career.