Malcolm Allen
About Malcolm Allen
Malcolm Allen is an Account Manager at Flexport in Atlanta, Georgia, with a background in customer success and retention roles at Convoy Inc, ELEAD CRM, and DIRECTV.
Current Role at Flexport
Malcolm Allen currently serves as an Account Manager at Flexport in Atlanta, Georgia, United States. In this role, he has achieved notable success, including surpassing annual revenue targets by 120% through effective cross-selling and upselling strategies. His work involves conducting detailed sales discovery and demo meetings, which have significantly contributed to increasing product adoption by 30%. Furthermore, Malcolm has developed customer adoption playbooks, leading to a 15% rise in product utilization and has successfully led negotiations and executed contracts that have enhanced customer retention by 25%.
Previous Experience at Convoy Inc
Malcolm Allen worked at Convoy Inc as a Customer Success Manager from 2018 to 2021 in Atlanta, Georgia. During his three-year tenure, he honed his skills in client relations and customer success strategies, which later contributed to his exceptional performance in subsequent roles. At Convoy Inc, Malcolm focused on building strong customer relationships, ensuring customer satisfaction, and optimizing customer support processes.
Background at ELEAD CRM
From 2015 to 2018, Malcolm Allen was employed at ELEAD CRM as a Customer Success Associate in Valdosta, GA. Over three years, he developed a keen understanding of customer relationship management and support. This role provided him with foundational experience in assisting clients and ensuring they received optimal value from the company's CRM solutions, setting the stage for his future achievements in account management.
Early Career at DIRECTV
In 2014, Malcolm Allen began his professional journey as a Retention Specialist at DIRECTV in Valdosta, GA. During his one-year tenure, he focused on retaining customers by addressing their concerns and providing tailored solutions. This role equipped him with essential skills in customer retention and service, which proved influential in his subsequent career progression.
Education at Valdosta State University
Malcolm Allen achieved a Bachelor's degree in Business Administration - Management from Valdosta State University, where he studied from 2017 to 2019. His education provided a strong foundation in business principles and management practices, supporting his effective performance in various customer success and account management roles throughout his career.