Malcolm Dwyer
About Malcolm Dwyer
Malcolm Dwyer is the Sales Director for the Midwest Region at Flexport, based in Chicago, Illinois. He has extensive experience in sales and management, having previously held various leadership roles at DHL and Wurth.
Current Role at Flexport
Malcolm Dwyer currently serves as the Sales Director - Midwest Region for Flexport, based in Chicago, Illinois. In this role, he has successfully led initiatives that expanded market share in the Midwest region by 15% within the first year. Additionally, he implemented a new customer engagement strategy that resulted in a 20% increase in customer retention rates.
Previous Positions at DHL
Prior to joining Flexport, Malcolm Dwyer held several key positions at DHL. He served as the Global Customer Manager - Life Sciences & Healthcare for seven months. Before that, he was the Director of National Accounts from 2017 to 2021 in the Greater Chicago Area. Between 2015 and 2017, he was the Senior Manager - Sales Development, and from 2013 to 2015, he was an Area Sales Manager, both roles based in New York. Earlier in his career with DHL, he served as the Commercial Manager for DHL Mozambique, Program Manager, and Sales Representative in South Africa from 2009 to 2013.
Educational Background
Malcolm Dwyer attended the University of South Africa (UNISA) where he completed a Bachelor of Commerce (B.Com.) degree in Business, Management, Marketing, and Related Support Services from 2002 to 2005. He also studied at Wynberg Boys High School from 1997 to 2002.
Notable Career Achievements
Throughout his career, Malcolm Dwyer has achieved several notable milestones. At Flexport, he expanded the market share in the Midwest region by 15% within his first year and increased customer retention rates by 20%. While at DHL Express, he developed a comprehensive sales training program, improving sales performance by 10% and won the 'Top Sales Director' award in 2019. He also played a key role in DHL Express's market entry into the New York region, achieving a 25% growth in new customer acquisitions in the first year.
Community Engagement
Malcolm Dwyer is actively involved in community outreach programs focusing on youth education and career development in the Greater Chicago Area. He regularly mentors and has developed over 50 sales professionals throughout his career, many of whom have advanced to senior leadership positions. Additionally, he contributes to industry publications and has been featured in several articles discussing sales strategies and market trends.