Max Wan
About Max Wan
Max Wan is a Client Solutions Associate at Flexport in Shenzhen, Guangdong, China, with a background in business and civil engineering.
Title at Flexport
Max Wan holds the position of Client Solutions Associate at Flexport. Based in Shenzhen, Guangdong, China, he is responsible for managing client relationships and ensuring client satisfaction through effective problem-solving and technical support. His role also includes overseeing the adoption of Flexport's platform, which he has successfully driven to significantly high rates.
Business Consultant Experience at FiberLok, Inc.
In 2018, Max Wan worked as a Business Consultant at FiberLok, Inc. for four months. Based in Fort Collins, Colorado Area, he provided insights and strategies that were aligned with the company's business goals, helping to optimize their operations and growth.
Internships and Early Career
Max Wan gained substantial early career experience through internships. In 2017, he worked as a Business Strategy Intern at Skyoo Tutors LLC for two months in Fort Collins, Colorado Area. Earlier, in 2014, he completed a one-month internship at Zhongfan Construction Engineering Co., Ltd in Jiangxi, China, giving him foundational exposure to the professional environment and workflow.
Education Background
Max Wan pursued his higher education in well-known institutions. He obtained a Master's Degree in Business Administration and Management from Colorado State University, studying from 2016 to 2018. Prior to this, he completed his Bachelor's Degree in Civil Engineering at Chongqing University, where he studied from 2011 to 2016. His educational qualifications highlight his strong background in both engineering and business management.
Achievements at Flexport
Max Wan has made significant contributions at Flexport. He managed three of the company's top ten enterprise accounts, increasing year-over-year shipment volumes even during the COVID-19 pandemic. He has driven the product adoption rate from 20% to over 85% through platform demos, technical support, and onsite visits. Additionally, he achieved high client retention and Net Promoter Scores by solving client issues efficiently and effectively improved internal processes, thereby empowering clients through insightful data analysis.