Melissa Royal
About Melissa Royal
Melissa Royal is a Senior Ocean Freight Operations Associate at Flexport with extensive experience in logistics and supply chain management.
Current Role at Flexport
Melissa Royal currently serves as a Senior Ocean Freight Operations Associate at Flexport. In this role, she is responsible for optimizing ocean freight operations and ensuring efficient logistics management. She has led a cross-functional team to streamline operations, resulting in a 15% increase in efficiency. Additionally, she implemented a new documentation process that reduced errors in export shipments by 20%.
Previous Positions at Flexport
Before her current role, Melissa Royal worked at Flexport in several capacities. She served as a Client Solutions Associate in 2020 for 11 months, focusing on client-specific solutions. Prior to that, she was a Global Operations Associate from 2019 to 2020, where she gained valuable experience in managing global trade logistics from the Atlanta office.
Industry Experience
Melissa Royal has extensive experience in the logistics and export sector. She worked at JAS Worldwide as an Export Specialist in 2019 for 11 months in Atlanta, handling various export procedures. Before that, she was a Customs Brokerage Agent at Expeditors International of Washington Inc. from 2015 to 2019. Her early career included internships at Norfolk Southern Corporation as an Industrial Products Intern in 2015 and at the World Trade Center Savannah as a Programs and Events Intern in 2014.
Educational Background
Melissa Royal holds dual degrees from Georgia Southern University, where she studied Spanish and International Business/Trade/Commerce, achieving both a Bachelor of Arts (BA) and a Bachelor of Science (BS) from 2011 to 2015. Additionally, she has a Study Abroad Certificate in Spanish Language and Literature from Instituto Intercultural del Caribe, earned in 2013 after studying for 11 months.
Professional Contributions and Achievements
Melissa Royal has made significant contributions to her field. She developed a training program for new hires in ocean freight operations, improving onboarding efficiency. Her work has been recognized for exceptional service in handling ocean-related escalations. She has utilized advanced data analytics tools such as Looker, Google Analytics, and Tableau to optimize supply chain operations. Furthermore, she has played a key role in aligning product development with customer goals and contributed to initiatives enhancing client retention and customer satisfaction. Melissa is also actively involved in Employee Resource Groups to promote diversity and inclusion within her company.