Nathália Moura
About Nathália Moura
Nathália Moura is a Supply Chain Operations Associate at Flexport in Amsterdam, with extensive experience in customer service and training in the logistics industry.
Current Role at Flexport
Nathália Moura currently works as a Supply Chain Operations Associate - Ocean Carrier at Flexport. Based in Amsterdam, North Holland, Netherlands, her responsibilities include planning sea freight bookings and managing documentation. Nathália plays a key role in process improvement and defining standard operating procedures. Additionally, she oversees the management of students and interns within her department.
Previous Experience at Hapag-Lloyd AG
Prior to her role at Flexport, Nathália Moura held several positions at Hapag-Lloyd AG from 2015 to 2021. She began as an Account Receivables Coordinator in Santos, Brazil, and progressed to Customer Service Import Coordinator and Super User in Santos. From 2020 to 2021, she served as Customer Service Booking Senior Coordinator in Rotterdam, Netherlands. During her time at Hapag-Lloyd AG, she implemented Salesforce Case Management and conducted 'Train the Trainer' sessions internationally.
Educational Background
Nathália Moura has a Bachelor of Business Administration with a minor in Marketing from Universidade Santa Cecília, completed between 2014 and 2018. She also studied Coaching applied for Sales at ESPM Escola Superior de Propaganda e Marketing, completing the program in 2017. Nathália's educational background in business administration and marketing underpins her professional expertise in supply chain operations and customer service.
Training and Implementation Projects
Nathália Moura led several significant training and implementation projects during her career. At Hapag-Lloyd AG, she piloted Salesforce Case Management in Brazil and the Netherlands, preparing for a global rollout. She also developed and implemented onboarding and training plans at Flexport from 2021 to 2022. Nathália conducted 'Train the Trainers' sessions in multiple countries, including Canada, Chile, the Netherlands, the UK, and China, training groups ranging from 6 to over 100 people.
Language Proficiency
Nathália Moura is fluent in English and Portuguese, with advanced proficiency in Dutch and intermediate proficiency in Spanish. Her multilingual abilities enhance her effectiveness in international roles and contribute to her successful communication with diverse teams and clients.