Nicole Calderone
About Nicole Calderone
Nicole Calderone is a Client Engagement Manager at Flexport, recognized for her innovative solutions and effective customer complaint resolution.
Title and Current Role at Flexport
Nicole Calderone is currently serving as the Client Engagement Manager for 3PL Partner Support at Flexport. In her role, she oversees client relationships and supports third-party logistics partners, focusing on streamlining operations and enhancing client satisfaction. Her experience in managing complex customer interactions and delivering effective resolutions is instrumental in her responsibilities.
Previous Role at Shopify
Before joining Flexport, Nicole worked at Shopify as a Merchant Support Team Lead from 2022 to 2023. During her 11-month tenure, she led a team dedicated to providing high-quality support to merchants. Her focus on innovative solutions and efficient problem-solving contributed to improving customer experiences and operational processes at Shopify.
Career at Deliverr Inc.
Nicole held multiple roles at Deliverr Inc., starting as an Operations Coordinator from 2020 to 2021. She quickly advanced to Operations Coordinator II, then III, and finally to Merchant Support Team Lead in 2021. Her work involved coordinating operations, managing merchant support, and leading cross-functional teams. Nicole’s tenure at Deliverr showcased her ability to excel in high-pressure environments and drive operational success.
Educational Background
Nicole holds a Master's degree in Marriage and Family Therapy/Counseling from Santa Clara University, which she completed from 2008 to 2012. She also holds a Bachelor's degree in Counseling Psychology from San Jose State University, completed from 2004 to 2008. Her academic background provided her with a solid foundation in understanding human behavior and effective communication, skills that are crucial in her professional roles today.
Professional Experience at HotChalk, Inc.
Nicole worked at HotChalk, Inc. in Campbell, CA, as a Senior Student Services Advisor from 2019 to 2020, after serving as a Student Services Advisor from 2014 to 2019. In these roles, she was responsible for advising and supporting students, ensuring they received the guidance necessary for their academic journeys. Her work at HotChalk highlighted her ability to manage student needs effectively and provide tailored support.