Nicole Cepeda
About Nicole Cepeda
Nicole Cepeda is a Salesforce Administrator at Flexport in the United States, with a background in CRM management and full-time parenting.
Title
Nicole Cepeda is currently a Salesforce Administrator at Flexport in the United States.
Previous Roles and Experience
Nicole Cepeda has held several roles before her current position. She worked as a CRM Database Manager at Courageously Strong LLC from 2021 to 2022 in Texas, where she managed CRM databases. She took a career break from 2018 to 2020 for full-time parenting in Allen, Texas. Before that, she served as Barn Manager at T-LOT FOUNDATION INC from 2016 to 2022, also in Texas.
Salesforce Administration Skills and Responsibilities
In her role at Flexport, Nicole delivers support and solutions to over 20 business applications, including Salesforce Sales, Salesforce Support, Salesforce Experience Cloud, Account Engagement (Pardot), Leandata, DocuSign, Outreach, Zoominfo, Mulesoft, Fivetran, and Gong. She also mentors a team of five admins and developers to improve productivity and ensure timely resolution of support tickets.
Certifications and Education
Nicole completed her education at Trailhead by Salesforce, where she achieved the Certified Salesforce Admin designation from 2021 to 2022. She is also certified as an Advanced Salesforce Admin, CLM DocuSign Administrator, and holds a certification from Leandata.