Ragel Thys
About Ragel Thys
Ragel Thys is the Outbounds CX Manager at Flexport in NYC, with extensive experience in customer experience management and a background in journalism and communications.
Title and Current Role
Ragel Thys currently serves as the Outbounds CX Manager at Flexport. Located in New York City, Ragel brings extensive experience in customer experience management to this role. His position at Flexport involves overseeing outbounds customer experience operations, ensuring optimal service delivery.
Previous Experience at Shopify
Before joining Flexport, Ragel worked as the Outbounds Support Manager at Shopify. He held this role from 2022 to 2023, contributing for 11 months. During his tenure, Ragel focused on enhancing the outbounds support processes to improve customer satisfaction and streamline operational workflows.
Roles at Deliverr Inc.
Ragel Thys held multiple positions at Deliverr Inc., spanning from 2019 to 2022. He started as an Operations Coordinator for seven months in the Greater Chicago Area. Following this, he became the Merchant Support Team Lead from 2020 to 2021 for one year. Most recently, he was the Outbounds Support Manager from 2021 to 2022, dedicating a year to this role. These roles focused on managing operational and support teams to enhance merchant services and operational efficiency.
Work Experience at Foxtrot Ventures
Ragel held various roles at Foxtrot Ventures in Chicago. Between 2016 and 2019, he worked as a Shift Lead for a year, Inventory Manager for another year, and Guest Relations Manager for eight months. These roles involved managing inventory, overseeing shift operations, and handling guest relations, contributing to the smooth operation of business activities.
Educational Background
Ragel Thys completed his graduate studies at DePaul University, earning a Master’s Degree in Public Relations & Advertising between 2015 and 2017. Prior to this, he earned a Bachelor’s Degree in Mass Communications – Magazine Journalism from the University of South Florida, where he studied from 2009 to 2012. His academic background laid the foundation for his career in communications and customer experience management.