Tanya Lamp (She/Her/Ella)
About Tanya Lamp (She/Her/Ella)
Tanya Lamp is the Head of Customer Service & Success at Flexport, with a diverse background in customer service, program management, and education.
Title: Head Of Customer Service & Success
Tanya Lamp currently holds the position of Head of Customer Service & Success at Flexport. In this role, she is responsible for overseeing customer service operations and ensuring customer success. Her responsibilities likely include managing customer support teams, developing customer service strategies, and optimizing customer engagement.
Previous Roles at Amazon
Tanya Lamp worked at Amazon in several capacities. From 2021 to 2023, she served as the Sr Community Partner Manager, Last Mile Logistics. Prior to that, she was the Sr Program Manager - Driver Engagement for Amazon Last Mile, a role she held from 2020 to 2021. Her experience at Amazon likely involved managing logistics operations and improving driver engagement across the company's last mile delivery network.
Experience at Seattle Children's
Tanya Lamp has an extensive background at Seattle Children's, where she held multiple roles. From 2017 to 2020, she led the Endocrinology & Diabetes Programs. Before that, she served as the Division Manager for Hospital Medicine Programs from 2016 to 2017. Additionally, she was the Customer Experience Operations Manager from 2013 to 2016. In these positions, she contributed significantly to enhancing healthcare management and customer service operations within the hospital.
Educational Background
Tanya Lamp studied at the University of Washington - Michael G. Foster School of Business, where she graduated in Business, Management, Marketing, and Related Support Services from 2015 to 2018. She also studied Spanish Language and Literature at Universidad de Oviedo during 2006-2007. Furthermore, she holds a Bachelor of Arts (B.A.) in Spanish Language Teacher Education from Western Washington University, which she achieved from 2004 to 2008.
Early Career and Teaching Experience
Tanya Lamp began her career as a Dual Language [Spanish] Elementary School Teacher at Madison Elementary, where she taught from 2008 to 2010. She also has experience as a Program Manager for Education Operations & Sales at San Juan Sailing & Yachting from 2010 to 2014. In these roles, she gained valuable experience in education and program management, contributing to her diverse skill set.