Nancy El Degheidy
About Nancy El Degheidy
Nancy El Degheidy serves as the Head of Merchant Experience at Flextock in Cairo, Egypt, where she has worked since 2021. She holds an MBA in Global Business and has over a decade of experience in customer experience management and market development.
Work at Flextock
Nancy El Degheidy has served as the Head of Merchant Experience at Flextock since 2021. In this role, she focuses on enhancing the overall experience for merchants, ensuring their needs are met effectively. Her leadership contributes to the company's mission of improving merchant satisfaction and retention. Based in Cairo, Egypt, she has been instrumental in implementing strategies that align with Flextock's goals.
Education and Expertise
Nancy holds a Master of Business Administration (MBA) in Global Business from Paris ESLSCA Business School, which she completed between 2016 and 2018. This academic background complements her extensive experience in customer experience management and international trading. She also studied at the Faculty of Economics and Political Science at Cairo University, focusing on Economics and Political Science, and attended College de la mere de Dieu for her early education.
Professional Background
Nancy has over a decade of experience in various roles related to customer experience and business development. Prior to her current position at Flextock, she worked at Careem as a Country Experience Senior Manager and as a Cairo Captain Retention Manager. She also held the position of Head of Customer Experience at Gold Net Trading and served as Country Business Development Manager at Plastic Bank. Her experience includes working at Reliance Group - Egypt as a Commercial Manager and as a Marketing Assistant at the French Chamber of Commerce.
Achievements in Customer Experience Management
Nancy El Degheidy has a proven track record in opening new markets and increasing customer retention and satisfaction. Her strategic approach to customer experience management has led to significant improvements in the organizations she has worked for. Her expertise in this area is supported by her educational background and extensive professional experience.
Career Progression
Nancy's career began at the French Chamber of Commerce, where she worked as a Marketing Assistant from 2010 to 2012. She then transitioned to roles with increasing responsibility, including positions at Reliance Group - Egypt and Careem. Her career reflects a steady progression through various management roles, culminating in her current position at Flextock, where she continues to leverage her skills in enhancing merchant experiences.