Marcus Hall
About Marcus Hall
Marcus Hall is a Desktop Engineer with over 14 years of experience in the customer service and technology industry. He has worked for notable companies such as Apple and FlightAware, and is currently studying Computer and Information Systems Security at the University of Houston-Downtown.
Current Role at FlightAware
Marcus Hall serves as a Desktop Engineer at FlightAware since 2021. His role involves managing desktop environments and providing technical support to ensure optimal performance of systems. He is based in Houston, Texas, and has contributed to the company's operational efficiency through his expertise in technology.
Previous Experience at Apple
Marcus Hall has extensive experience with Apple, where he held multiple positions from 2010 to 2020. He started as a Specialist and progressed to a Genius role, providing technical support and customer service. His tenure at Apple spanned over seven years in Sugar Land, Texas, allowing him to develop strong technical skills and customer interaction capabilities.
Background in Information Technology
Marcus Hall studied Information Technology at George Bush High School from 2009 to 2010, where he achieved relevant certifications. He is currently pursuing a degree in Computer and Information Systems Security/Information Assurance at the University of Houston-Downtown, which he began in 2010. This educational background supports his career in technology and customer service.
Experience at 2nd.MD
At 2nd.MD, Marcus Hall worked as an IT Help Desk Administrator from 2020 to 2021 and later as Site-Lead | Desktop Engineer for eight months in 2021. His responsibilities included providing technical support and overseeing desktop operations in Houston, Texas. This role further enhanced his skills in IT support and team leadership.
Customer Service and Technology Expertise
Marcus Hall has over 14 years of experience in the customer service and technology industry. His career includes roles at GameStop as a Game Advisor and various positions at Apple and 2nd.MD. He is passionate about continuous improvement and enjoys learning and teaching others, contributing to his effectiveness in customer service and technical roles.