Gaurav Basra
About Gaurav Basra
Gaurav Basra is a Digital Operations Coordinator at Flipp in Toronto, Ontario, where he has worked since 2020. He has a background in customer service and various roles within Flipp, alongside a Bachelor of Business Administration from the University of Toronto.
Work at Flipp
Gaurav Basra has been serving as a Digital Operations Coordinator at Flipp since 2020. In this role, he oversees the processing of interactive flyers for over 15 retail accounts on a weekly basis, ensuring high accuracy and validity. His responsibilities include managing digital communications to a broad network of clients, where he curates personalized digital solutions. He is also involved in troubleshooting and investigating processing issues, working to find both short-term workarounds and permanent solutions for successful flyer launches.
Previous Roles at Flipp
Before his current position, Gaurav Basra held several co-op roles at Flipp. He worked as a Content Production Co-op from 2018 to 2019 for four months, and as a Flyer Operations Co-op for three months in 2019. Additionally, he served as a Content Improvement Co-op in 2018 for three months. These positions provided him with foundational experience in content management and operational processes within the company.
Experience at Toronto Transit Commission
Gaurav Basra worked as a Customer Service Representative at the Toronto Transit Commission (TTC) from 2016 to 2017 for one year. In this role, he gained experience in customer service and communication, which contributed to his skills in managing client relationships and addressing service-related issues.
Education and Expertise
Gaurav Basra studied at the University of Toronto, where he earned a Bachelor of Business Administration (BBA) with a specialization in Strategic Management Specialist (Co-op) from 2015 to 2020. He also completed his Ontario Secondary School Diploma (OSSD) at Middlefield Collegiate Institute from 2011 to 2015. Additionally, he received Private Pilot Flight Training at Durham Flight Centre from 2018 to 2019, where he studied various subjects including General Knowledge, Air Law, Navigation, and Meteorology.
Skills and Competencies
Gaurav Basra possesses strong organizational skills, particularly in prioritizing competing deadlines to ensure successful flyer launches and meet go-live dates. His role requires a high level of attention to detail and the ability to manage multiple tasks efficiently. He is adept at curating personalized digital solutions and maintaining effective communication with clients, showcasing his capabilities in digital operations and customer service.