Kristopher Ramsammy
About Kristopher Ramsammy
Kristopher Ramsammy is a Customer Operations Associate at Float, where he updates playbooks and collaborates with various teams to address customer concerns. He has a background in audio engineering and marketing, with previous roles in customer service and supervision across multiple companies.
Work at Float Financial Solutions
Kristopher Ramsammy serves as a Customer Operations Associate at Float Financial Solutions, a role he has held since 2023. In this position, he is responsible for regularly updating both internal and external playbooks and guides, aimed at enhancing the experience for customers and team members. He utilizes various reporting and analytic tools, including Zendesk, Hubspot, Metabase, and Retool, to document and monitor customer issues and resolutions. His collaboration with Sales, Engineering, Product, and Risk & Finance teams focuses on proposing and implementing effective solutions for customer concerns.
Education and Expertise
Kristopher Ramsammy has a diverse educational background. He studied Audio Engineering and Electronic Arts at TREBAS, where he earned an Audio Engineering Diploma. Additionally, he completed a Marketing Introduction Course at the University of Toronto School of Continuing Studies. His foundational education includes a High School Diploma from Iona Catholic Secondary School. This combination of studies equips him with skills relevant to customer operations and marketing.
Background
Before joining Float Financial Solutions, Kristopher Ramsammy accumulated a range of work experiences. He worked at Cineplex Entertainment in various roles, including Team Supervisor and Teller, from 2013 to 2017. He also held positions at Payless ShoeSource as a Sales Associate and at Virgin Mobile Canada as a Sales Representative. In 2022, he served as a Moderator for Canadian Music Week. Since 2017, he has been employed at Apple as a Product Specialist, where he has developed skills in customer service and product knowledge.
Achievements in Customer Education
In his current role at Float Financial Solutions, Kristopher Ramsammy develops instructional Loom video tutorial guides. These guides are designed to educate customers on product usage and strategies for resolving issues. His efforts in creating educational content contribute to improving customer understanding and satisfaction.