Natalie White
About Natalie White
Natalie White is a Customer Success professional with extensive experience in the SaaS industry. She has held various roles in customer success and management across multiple organizations, including Pleo and Float, and has a strong interest in technology and data analysis.
Current Role at Float Financial Solutions
Natalie White currently holds a position in Customer Success at Float Financial Solutions, where she has been employed since 2021. In this role, she focuses on enhancing customer satisfaction and engagement, utilizing her background in technology and data analysis. Her experience in customer success enables her to effectively address client needs and foster positive relationships.
Previous Experience at Pleo
Prior to her current role, Natalie White worked at Pleo for a total of five years, serving as both Customer Success Lead and Senior Customer Success Manager from 2019 to 2021 in London, United Kingdom. During her tenure, she contributed to the development of customer success strategies and managed client relationships, ensuring a high level of service and support.
Background in Customer Success Management
Natalie White has extensive experience in customer success management, having worked in various roles across different organizations. She served as Customer Success Manager at Evercondo from 2014 to 2016 in Toronto, Canada Area, and as Client Success Manager at Firmex from 2016 to 2019. Her roles have involved working with clients from diverse regions, including Europe, America, Canada, and the Middle East.
Education and Expertise
Natalie White earned her Bachelor of Arts (BA) in Communication and Media Studies from Carleton University, completing her studies from 2010 to 2013. Her educational background supports her expertise in customer success, particularly in understanding client communication and engagement strategies within the SaaS industry.
Event Management and Project Management Experience
Earlier in her career, Natalie White gained experience in event management and project management. She worked as an Event Manager for The Children's Wish Foundation of Canada from 2012 to 2013 and as a Project Manager at the Ottawa Recreation Commission from 2012 to 2013. These roles contributed to her skills in organizing and executing projects effectively.