Zoe Holms
About Zoe Holms
Zoe Holms is a Customer Success professional with over five years of experience in the B2B tech sector. She has held various roles at companies such as Thinkific, NiceJob Inc, and Float, specializing in building relationships and driving strategic initiatives.
Work at Float Financial Solutions
Zoe Holms currently holds a position in Customer Success at Float Financial Solutions, where she has been employed since 2022. In this role, she focuses on enhancing customer satisfaction and driving strategic initiatives to improve business outcomes within the B2B SaaS sector. Her responsibilities include building relationships with clients and ensuring they derive maximum value from Float's offerings.
Previous Experience in Customer Success
Zoe Holms has extensive experience in customer success roles across various organizations. She served as Customer Success Team Lead at Thinkific from 2021 to 2022 and previously held the position of Customer Success Manager at Thinkific from 2019 to 2021. Additionally, she worked as Customer Success Manager at NiceJob Inc for two months in 2018 and as Customer Success Lead at NiceJob Inc from 2018 to 2019. Her experience includes managing customer success for large multinational clients, such as Target and Lululemon.
Education and Expertise
Zoe Holms has a solid educational background in business. She studied International Business at the University of Victoria, earning a Bachelor of Commerce (BComm) from 2013 to 2017. She furthered her education at City University of Hong Kong, where she studied Business and completed her studies in 2017. Additionally, she attended Mannheim Business School, achieving a Value Based Management Certification in 2017. Her academic background supports her expertise in customer success and business management.
Background in the B2B Tech Sector
Zoe Holms has over five years of experience in the B2B tech sector, focusing on customer success. Her career includes roles in various companies, such as RBC Dominion Securities as an Administrative Assistant and Voith Digital Solutions in Business Development. She has a proven track record of driving strategic initiatives and building high-trust relationships with both technical and non-technical stakeholders.
Early Career Experience
Zoe Holms began her career in the service industry, working as a Server at Highgate Lodge from 2010 to 2014. She later transitioned to retail as a Sales Associate at Aritzia from 2018 to 2020. Her early experiences provided her with foundational skills in customer service and relationship management, which she has applied throughout her career in customer success.