Zoë Holms
About Zoë Holms
Zoë Holms is a Customer Success professional with over five years of experience in the B2B tech sector. She has held various roles, including Customer Success Manager and Team Lead at Thinkific, and currently works at Float, focusing on customer growth and relationship building.
Work at Float Financial Solutions
Zoë Holms currently holds a position in Customer Success at Float Financial Solutions, where she has been employed since 2022. In this role, she focuses on enhancing customer satisfaction and fostering strong relationships with clients. Her expertise in customer success is leveraged to drive business results and support the growth of the company.
Education and Expertise
Zoë Holms has a solid educational background in business. She studied International Business at the University of Victoria, earning a Bachelor of Commerce (BComm) from 2013 to 2017. She also attended City University of Hong Kong for a year, furthering her studies in International Business. Additionally, she completed a Value Based Management Certification at Mannheim Business School in 2017.
Background
Zoë Holms has over five years of experience in the B2B tech sector, specifically in customer success roles. She began her career with a summer internship at RBC in 2016, followed by various positions that included administrative and customer-facing roles. Her experience spans multiple companies, including Thinkific, where she progressed from Customer Success Manager to Team Lead.
Achievements in Customer Success
Throughout her career, Zoë Holms has demonstrated a commitment to customer growth and business results. She has managed customer success initiatives for large multinational clients, including Target, Lululemon, and Simon Sinek. Her ability to build high-trust relationships with both technical and non-technical stakeholders has been a key factor in her success.
Previous Work Experience
Prior to her current role at Float, Zoë Holms held several positions that contributed to her expertise in customer success. She worked at Thinkific as both Customer Success Manager and Team Lead. Additionally, she served as a Customer Success Lead at NiceJob Inc and worked in business development at Voith Digital Solutions. Her diverse experience includes roles in sales and administration at Aritzia and RBC Dominion Securities.