Kristopher Ramsammy
About Kristopher Ramsammy
Kristopher Ramsammy is a Customer Operations Associate with a background in marketing and audio engineering. He has extensive experience in customer service roles, currently working at Float and previously at notable companies such as Apple and Cineplex Entertainment.
Current Role at Float
Kristopher Ramsammy serves as a Customer Operations Associate at Float, a position he has held since 2023. In this role, he focuses on enhancing customer experience through effective operations management. He works remotely from Toronto, Ontario, Canada, and collaborates with various teams to address customer concerns and improve service delivery.
Professional Experience
Prior to his current position, Kristopher gained extensive experience in customer service and sales roles. He worked at Apple as a Product Specialist for seven years, where he utilized his skills in customer engagement and product knowledge. His previous roles include Sales Representative at Virgin Mobile Canada and Sales Associate at Payless ShoeSource, as well as a Teller and Team Supervisor at Cineplex Entertainment.
Education and Training
Kristopher studied at the University of Toronto School of Continuing Studies, where he completed a Marketing Introduction Course. He also holds an Audio Engineering Diploma from TREBAS. His foundational education includes a High School Diploma from Iona Catholic Secondary School, which provided him with essential skills for his career.
Skills and Tools Utilized
In his roles, Kristopher utilizes various reporting and analytic tools to enhance customer service operations. He is proficient in Zendesk, Hubspot, Metabase, and Retool, which he employs to document and monitor customer issues and resolutions. Additionally, he develops instructional Loom video tutorials to assist customers in product usage and issue resolution.
Collaboration and Contributions
Kristopher collaborates with multiple departments, including Sales, Engineering, Product, and Risk & Finance teams, to propose and implement solutions for customer concerns. He regularly updates internal and external playbooks and guides, ensuring that both customers and team members have access to the latest information and resources.