Natalie White
About Natalie White
Natalie White is a Customer Success Manager with extensive experience in the SaaS industry, currently working at Float since 2021. She has a background in technology and data analysis, having held various roles in customer success across multiple organizations, including Pleo and Firmex.
Current Role at Float
Natalie White currently serves as a Customer Success professional at Float, where she has been employed since 2021. In this role, she focuses on enhancing customer experiences and ensuring client satisfaction. Her work involves collaborating with clients to understand their needs and providing tailored solutions that align with Float's offerings. This position builds on her extensive background in customer success, allowing her to leverage her skills in technology and data analysis.
Previous Experience at Pleo
Natalie White worked at Pleo from 2019 to 2021, initially as a Senior Customer Success Manager and later as a Customer Success Lead. During her time at Pleo, she was responsible for managing client relationships and driving customer engagement. Her role included working with a diverse client base across Europe, America, Canada, and the Middle East, contributing to Pleo's global software initiatives.
Education and Expertise
Natalie White holds a Bachelor of Arts (BA) in Communication and Media Studies from Carleton University, which she completed from 2010 to 2013. Her educational background supports her career in customer success, where effective communication and understanding of media dynamics are essential. She combines her academic knowledge with practical experience in technology and data analysis, particularly within the SaaS industry.
Professional Background
Natalie White has a diverse professional background, having held various roles in customer success and project management. Prior to her tenure at Pleo, she worked as a Client Success Manager at Firmex and as a Customer Success Manager at Evercondo. She also served as an Event Manager at The Children's Wish Foundation of Canada and as a Project Manager at the Ottawa Recreation Commission. This range of experience has equipped her with a comprehensive understanding of customer needs and operational strategies.
Passion for Data Analysis
Natalie White has a strong interest in data analysis and reporting, particularly within the SaaS industry. She actively seeks to explore new interests in this area, aiming to enhance her contributions to customer success. Her passion for technology and data allows her to provide insights that improve customer experiences and drive business outcomes.