Zoe Holms
About Zoe Holms
Zoe Holms is a Customer Success professional with over five years of experience in the B2B tech sector. She has held various roles at companies such as Thinkific and Float, managing customer success for multinational clients and driving strategic initiatives.
Current Role at Float
Zoe Holms currently serves in the Customer Success department at Float, a position she has held since 2022. In this role, she focuses on driving strategic initiatives that aim to scale business results within the B2B SaaS sector. Her responsibilities include managing customer relationships and ensuring client satisfaction.
Previous Experience at Thinkific
Zoe Holms has extensive experience at Thinkific, where she worked in various roles from 2019 to 2022. She served as Customer Success Team Lead for 11 months and as Customer Success Manager for two years. Additionally, she held the position of Account Manager for six months in 2019. During her tenure, she managed customer success for large multinational clients, including Target and Lululemon.
Education and Certifications
Zoe Holms studied at the University of Victoria, where she earned a Bachelor of Commerce (BComm) degree in International Business from 2013 to 2017. She also attended Mannheim Business School, achieving a Value Based Management Certification in 2017. Furthermore, she studied at City University of Hong Kong for one year, focusing on Business.
Background in Customer Success
Zoe Holms has over five years of experience in the B2B tech sector, with a strong emphasis on customer success. She has worked in various roles that required her to build high-trust relationships with both technical and non-technical stakeholders. Her experience includes positions at NiceJob Inc, where she held roles as Customer Success Lead and Customer Success Manager.
Early Career Experience
Zoe Holms began her career in the service industry, working as a Server at Highgate Lodge from 2010 to 2014. She later transitioned to administrative roles, including an Administrative Assistant position at RBC Dominion Securities in 2018. Additionally, she worked as a Sales Associate at Aritzia from 2018 to 2020, gaining valuable customer interaction experience.