Zoë Holms
About Zoë Holms
Zoë Holms is a Customer Success professional with over five years of experience in the B2B tech sector. She has held various roles in customer success and sales, including positions at NiceJob Inc, Thinkific, and Float, and has a strong background in building relationships with stakeholders and driving customer growth.
Current Role at Float
Zoë Holms currently serves in the Customer Success department at Float, where she has been employed since 2022. In this role, she focuses on enhancing customer satisfaction and driving business outcomes. Her responsibilities include building relationships with clients and ensuring their needs are met effectively.
Previous Experience in Customer Success
Before joining Float, Zoë Holms held several positions in customer success. She worked at Thinkific as a Customer Success Manager and later as a Customer Success Team Lead from 2019 to 2022. During her tenure, she managed customer relationships and contributed to the growth of the company's client base. Additionally, she served as Customer Success Lead at NiceJob Inc for seven months in 2018.
Education and Certifications
Zoë Holms has a Bachelor of Commerce (BComm) in International Business from the University of Victoria, which she completed from 2013 to 2017. She also studied at Mannheim Business School, where she achieved a Value Based Management Certification in 2017. Furthermore, she attended City University of Hong Kong for a year, focusing on Business.
Background in Sales and Administration
Prior to her roles in customer success, Zoë Holms gained experience in sales and administration. She worked as a Sales Associate at Aritzia from 2018 to 2020, where she developed skills in customer interaction and sales strategies. Additionally, she served as an Administrative Assistant at RBC Dominion Securities for eight months in 2018.
Experience with Multinational Clients
Zoë Holms has extensive experience managing customer success for large multinational clients, including notable companies such as Target, Lululemon, and Simon Sinek. Her focus has been on fostering high-trust relationships with both technical and non-technical stakeholders, which has contributed to her success in driving customer growth.