Jimmy Padia
About Jimmy Padia
Jimmy Padia is the Founder and CEO of Floatbot, a company specializing in SaaS-based automation solutions for customer experience through AI. He has over 15 years of experience in the tech industry, previously holding leadership roles at JPC Technologies and GE, and has a strong academic background in computer engineering and entrepreneurship.
Work at Floatbot
Jimmy Padia serves as the Founder and CEO of Floatbot, a position he has held since 2017. Under his leadership, Floatbot has developed a SaaS-based, no-code platform that features AI Agent Assist Bot, Self-Serve Chatbots, and Voicebots. The platform is notable for being one of the few globally to offer all three functionalities. Floatbot integrates with leading Contact Center technology providers, including Genesys, NICE InContact (CXOne), AVAYA, and Cisco WebEx. The company is also preparing to launch 'Agent M', a new LLM-powered agent aimed at enhancing capabilities in the Contact Center AI sector.
Education and Expertise
Jimmy Padia holds a Bachelor of Engineering (B.E.) in Computers from Veermata Jijabai Technological Institute (VJTI), where he studied from 2001 to 2005. He furthered his education at the Indian Institute of Management Ahmedabad, completing an Executive Entrepreneurship Programme in Entrepreneurship/Entrepreneurial Studies from 2018 to 2019. His expertise lies in SaaS-based automation solutions, with a focus on innovating customer experience through AI automation and Conversational AI.
Background
Jimmy Padia has a diverse professional background, beginning his career at GE as a Graduate Engineer Trainee (GET) from 2005 to 2006. He progressed to roles including Information Management Leadership Program (IMLP) participant from 2006 to 2008 and IT Project Leader from 2008 to 2010. He later served as Director at JPC Technologies from 2010 to 2017 before founding Floatbot. In 2022, he relocated to the USA to strengthen Floatbot's presence in North America.
Achievements
Jimmy Padia has played a significant role in advancing Floatbot's capabilities, particularly in integrating the platform with ChatGPT and similar Generative AI models for enhanced Natural Language Processing applications. With over 15 years of experience in the industry, he has worked extensively with enterprises in banking, fintech, insurtech, and financial institutions across various regions, including North America, the Middle East, APAC, and India.