Fabian Rivera
About Fabian Rivera
Fabian Rivera is a Manager of Customer Success with over 16 years of experience in customer success, project management, and operational management. He has held various leadership roles in companies such as Flock Freight, Blue Lightning Logistics, and Verizon Wireless, and has a strong background in business administration and finance.
Current Role in Customer Success
Fabian Rivera currently serves as the Manager of Customer Success at Flock Freight, a position he has held since 2023 in San Diego, California. In this role, he focuses on enhancing customer satisfaction and driving successful outcomes for clients. His responsibilities include overseeing customer success strategies and ensuring that the needs of clients are met effectively.
Experience at Flock Freight
Fabian Rivera worked at Flock Freight from 2021 to 2023, initially as an Enterprise Account Manager and later as Lead, Customer Success for a brief period. During his tenure, he contributed to the company's customer engagement strategies and was involved in managing key accounts, which helped in building strong relationships with clients.
Professional Background
Fabian Rivera has over 16 years of experience in customer success, project management, and operational management. His career includes roles at various companies, such as Chief Operations Officer at Blue Lightning Logistics and Senior Operations Manager at Revel. He also served as District Manager at Verizon Wireless and held a significant position at KeHE Distributors as Supply Chain Manager and Director of Financial Analytics.
Educational Qualifications
Fabian Rivera studied Business Administration and Management at San Diego City College, where he earned an Associate's degree from 2012 to 2014. He furthered his education at the University of Phoenix, obtaining a Bachelor of Business Administration (BBA) with a focus on Finance from 2015 to 2017. His educational background supports his expertise in business operations and management.
Skills and Expertise
Fabian Rivera is recognized for his exceptional communication and relationship-building skills. He is adept at identifying process improvement opportunities and deriving solutions through data-driven analysis. His organizational skills and proficiency in planning and implementing strategies contribute to business development and operational efficiencies.