Nathalie Therese M.
About Nathalie Therese M.
Nathalie Therese M. is an experienced Operations Manager specializing in LTL logistics, currently serving as the Founder of Grit Pro VA Services in the Philippines. She has held various roles in operations and customer service across multiple companies, demonstrating expertise in LTL tracking, billing, and team leadership.
Current Role at Grit Pro VA Services
Nathalie Therese M. serves as the Founder of Grit Pro VA Services, a position she has held since 2023. In this role, she provides expert remote recruitment solutions and virtual assistant services. Her leadership focuses on delivering high-quality support to clients, leveraging her extensive background in operations and customer service.
Experience at Flock Freight
Nathalie has a significant tenure at Flock Freight, where she worked in various capacities from 2016 to 2023. Her roles included Logistics Coordinator, Operations Team Lead, and Senior Team Lead - Operations. In her current position as Operations Manager - LTL, she leads a team of over 20 individuals, ensuring efficient operations and customer satisfaction in the LTL sector.
Previous Positions and Industry Experience
Before her time at Flock Freight, Nathalie worked at AELER Technologies SA as a Market Research Analyst for one year. She also held positions at Starlight PR as Content Director and Spark New Zealand as Customer Success, accumulating diverse experience across different industries. Her background includes roles in customer service and financial advising at Verizon International Business Ventures Inc. and HSBC.
Educational Background
Nathalie studied Logistics, Materials, and Supply Chain Management at Rutgers University from 2020 to 2021. This educational foundation supports her expertise in LTL fulfillment, including dispatch management, billing, and audits.
Specializations and Skills
Nathalie specializes in LTL tracking, billing, audits, and dispute resolution. Her skills extend to managing the aging of accounts and handling escalations. She actively explores new technologies and stays updated on industry trends, which enhances her operational effectiveness.