Taylor Spence
About Taylor Spence
Taylor Spence serves as the Senior Manager of Customer Success at Flock Freight, where he has worked since 2021. He previously held a similar position at Coyote Logistics and has a background in Psychology and Marketing from Indiana University Bloomington.
Work at Flock Freight
Taylor Spence has served as Senior Manager of Customer Success at Flock Freight since 2021. In this role, Spence focuses on enhancing service standards for shippers and increasing revenue for carriers. Spence has been instrumental in implementing advanced algorithms for supply chain optimization, which contribute to the overall efficiency of operations. Additionally, Spence plays a key role in promoting Flock Freight's carbon neutral shared truckload shipping service, which is available at no additional cost at the point of sale.
Previous Experience at Coyote Logistics
Before joining Flock Freight, Taylor Spence worked at Coyote Logistics as Senior Manager of Operations from 2014 to 2021. During this seven-year tenure, Spence gained extensive experience in logistics and operations management, contributing to the company's operational success. The role involved overseeing various operational processes and ensuring high levels of customer satisfaction.
Educational Background
Taylor Spence studied at Indiana University Bloomington, where Spence earned a Bachelor of Arts (B.A.) degree. The academic focus included Psychology and Marketing, with studies spanning from 2010 to 2014. This educational background has provided a foundation for a career in customer success and operations within the logistics industry.
Involvement in B Corporation Certification
At Flock Freight, Taylor Spence contributed to the company's achievement of B Corporation certification. This certification reflects a commitment to social and environmental performance, indicating that the company meets high standards of accountability and transparency. Spence's involvement in this process underscores a dedication to sustainable business practices.
Early Career at AroundCampus Group
Taylor Spence began the professional journey at AroundCampus Group as a Sales Representative in 2013. This position lasted for three months and provided initial experience in sales and customer engagement, laying the groundwork for future roles in customer success and operations.