Alyssa Holmes
About Alyssa Holmes
Alyssa Holmes is the Manager of Scheduling Operations at Flock Safety, with extensive experience in service operations and management roles at various companies, including Tesla and Sears Home Services.
Current Position at Flock Safety
Alyssa Holmes currently serves as the Manager of Scheduling Operations at Flock Safety. In this role, she focuses on optimizing scheduling productivity, restructuring team responsibilities, and leveraging data analysis tools to enhance operational efficiency. Notably, she increased scheduling productivity by 50% in 2022 and 36% in 2023 without additional headcount.
Previous Experience at Flock Safety
Before her current role, Alyssa Holmes worked at Flock Safety in various capacities. She served as National Director of Service Operations from 2022 to 2024 and as Manager of Service Operations from 2020 to 2022. During her tenure, she established career progressions between teams, reducing hiring and training complexities while promoting internal mobility and cross-training opportunities.
Experience at Tesla
Alyssa Holmes has significant experience working with Tesla. From 2018 to 2020, she was the Associate Service Manager, and prior to that, she served as Shop/Service Supervisor for six months. During her time at Tesla, Alyssa contributed to overseeing service operations and managing service staff, ensuring efficient service delivery and customer satisfaction.
Early Career at Sears Home Services
Alyssa Holmes worked at Sears Home Services in various managerial and technical roles. From 2013 to 2017, she was a Tech Manager in Maine, and from 2009 to 2013, she worked as a Field Service Technician in Warwick, Rhode Island. Her responsibilities included managing technicians, field service operations, and providing effective solutions in home services.
Military Service and Education
Alyssa Holmes served in the US Army as a Cable Systems Installer/Maintainer from 2002 to 2006. She pursued higher education at American Military University, earning a Bachelor's degree in General Studies and a Certificate in Human Resources Management. Additionally, she served for two years on the Alumni Advisory Board for the university’s Arts and Humanities Department.
Conference Speaker and Panelist
Alyssa Holmes has participated in various professional speaking engagements and panel discussions. She was a featured speaker at the WBR Future of Field Service Conference in Palm Springs, CA. Additionally, she has been a panelist in numerous Diversity, Equity, Inclusion, and Belonging (DEIB) discussions, sharing her insights and experiences in operational management.