Mai Hoang
About Mai Hoang
Mai Hoang is the Senior Manager of Customer Success Operations at Flock Safety, with extensive experience in customer success and data analytics across various companies.
Current Role at Flock Safety
Mai Hoang is currently a Senior Manager of Customer Success Operations at Flock Safety. In her role, she oversees customer success initiatives and works on improving customer satisfaction and retention. Her responsibilities likely include strategic planning and execution of customer success operations, as well as data analysis to track performance metrics.
Previous Positions at Emotive
Mai Hoang worked at Emotive in Boston, Massachusetts, where she served as Director of Customer Success Operations from 2022 to 2023 for 11 months and as Customer Success Operations Manager from 2021 to 2022 for 9 months. In these roles, she would have been responsible for overseeing customer success strategies and managing customer relationships, contributing to the overall customer experience and satisfaction.
Experience at WordStream
Mai Hoang was a Customer Success Operations Manager at WordStream from 2019 to 2021. During her two-year tenure at WordStream, she focused on improving customer success processes and likely worked on data-driven strategies to enhance customer satisfaction and engagement.
Roles at naviHealth
Mai Hoang has extensive experience with naviHealth, where she held multiple roles including Healthcare Data Analyst for 3 months in 2019, Client Analytics Specialist from 2017 to 2019 for 2 years, and Project Analyst from 2016 to 2017 for 8 months. In these roles, she gained valuable experience in healthcare analytics, client data management, and project analysis.
Educational Background
Mai Hoang studied at Boston College, where she achieved a Bachelor of Arts (B.A.) in Economics and Philosophy. She furthered her education by obtaining a Graduate Certificate in Data Analytics from Boston College from 2020 to 2021. Additionally, she holds an International Baccalaureate (IB) Diploma.