Rhianna Newsome
About Rhianna Newsome
Rhianna Newsome is a Customer Support Specialist at Flock Safety in Boulder, Colorado, with ten years of experience in customer service and IT support.
Company
Rhianna Newsome currently works at Flock Safety as a Customer Support Specialist based in Boulder, Colorado. Flock Safety is known for its innovative solutions in community safety. At Flock Safety, she is responsible for assisting customers, providing technical support, and ensuring customer satisfaction through effective communication and problem-solving.
Title
Rhianna Newsome holds the position of Customer Support Specialist. With this role, she leverages her extensive experience in customer service and technical support to aid clients efficiently. Her responsibilities include troubleshooting technical issues, managing support tickets, and offering guidance on various software and hardware platforms.
Education and Expertise
Rhianna studied at Denham Springs High School, graduating with a High School Diploma in 2014. She has garnered ten years of experience in customer service and is adept at troubleshooting hardware, software, and network issues across multiple platforms including Windows OS, Mac OS X, and mobile devices. She is skilled in using remote support tools like SCCM, vSphere, and Citrix Director, and proficient in scripting with PowerShell. Additionally, she has experience with ticketing software such as Service Now.
Professional Background
Rhianna has a diverse work history in customer support and IT roles. She previously worked at IBM as an IT Support Specialist for 7 months. Before her role at IBM, she served as a Night Auditor at Aloft Hotels and Home2 Suites by Hilton for a total of 1.5 years in Westminster, Colorado and Lafayette, Louisiana. Her earlier positions include a Night Auditor role at Hilton for 1 year and an End of Night Admin role at Outback Steakhouse, demonstrating her versatility and commitment to customer service.
Skills and Technical Proficiency
Rhianna's skills encompass a wide range of technical and communication proficiencies. She is experienced in using applications such as CyberArk, Active Directory, Mainframes, WebEx, Microsoft Teams, and Microsoft Office. Her adept use of remote support tools and ticketing software enhances her ability to address customer needs promptly. She also excels in both verbal and written communication, making her highly effective in engaging with clients and resolving their concerns.