Lucas Sutton
About Lucas Sutton
Lucas Sutton is a Technical Support Specialist at FloSports and a Greenskeeper for the City of Austin, both roles based in the Austin, Texas Metropolitan Area. He has a background in project management and computer programming, with a strong emphasis on customer satisfaction and account management.
Work at FloSports
Lucas Sutton has served as a Technical Support Specialist at FloSports since 2020. In this role, he focuses on maintaining customer satisfaction by ensuring timely follow-up and resolution of service problems. His responsibilities include analyzing customer feedback and data to contribute to detailed product or service reports. Sutton's experience in resolving complex customer service issues involves identifying root causes and implementing effective solutions.
Current Role at City of Austin
In addition to his position at FloSports, Lucas Sutton has worked as a Greenskeeper for the City of Austin since 2019. This role involves maintaining green spaces and ensuring the quality of outdoor facilities in the Austin, Texas Metropolitan Area. His work contributes to the overall upkeep and aesthetic of public parks and recreational areas.
Previous Experience at Eden
Before his current roles, Lucas Sutton was employed as a Project Manager at Eden for a duration of nine months in 2019. His responsibilities in this position included overseeing project timelines and ensuring that objectives were met efficiently. This experience added to his skill set in project management and customer service.
Education and Expertise
Lucas Sutton studied at Austin Community College, where he achieved a degree in Computer Programming from 2016 to 2017. This educational background has equipped him with technical skills that support his roles in technical support and customer service, particularly in managing customer accounts and processing adjustments.
Customer Account Management Skills
Lucas Sutton has a strong focus on customer account management. His expertise includes opening and maintaining financial accounts, which involves processing adjustments and ensuring accuracy in account details. This skill set is essential for his roles in both technical support and customer service.