Malena Thomas
About Malena Thomas
Malena Thomas serves as a Customer Service Supervisor at FloSports, where she has worked since 2019 in the Austin, Texas area. Previously, she was a Customer Service Specialist at Grubhub from 2016 to 2019.
Work at FloSports
Malena Thomas has been employed at FloSports since 2019, serving as a Customer Service Supervisor. In this role, she oversees customer service operations, ensuring efficient communication and support for users. Based in the Austin, Texas area, her responsibilities include managing customer inquiries and leading a team to enhance service delivery. Her tenure at FloSports has contributed to the company's commitment to providing quality customer support.
Previous Experience at Grubhub
Before joining FloSports, Malena Thomas worked at Grubhub as a Customer Service Specialist from 2016 to 2019. During her three years at Grubhub, she handled customer inquiries and provided support to enhance user satisfaction. This experience equipped her with skills in customer relations and problem-solving, which she has applied in her current role at FloSports.
Customer Service Expertise
Malena Thomas possesses extensive expertise in customer service, developed through her roles at both FloSports and Grubhub. Her experience includes managing customer interactions, resolving issues, and improving service processes. This background has enabled her to effectively lead customer service teams and implement strategies that enhance customer experiences.
Location and Work Environment
Malena Thomas operates from the Austin, Texas area, where FloSports is headquartered. The location provides a vibrant work environment that supports the company's focus on sports streaming and customer engagement. Her role in this setting allows her to collaborate with various teams to ensure that customer needs are met efficiently.