Marissa Barcza
About Marissa Barcza
Marissa Barcza serves as the Vice President of Sales, Marketing & Success at FluentStream since 2023, bringing extensive experience in customer success and engagement from previous roles at MakerSights, Adobe, and ShoreTel.
Work at FluentStream
Marissa Barcza serves as the Vice President of Sales, Marketing & Success at FluentStream, a position she has held since 2023. Based in Austin, Texas, she is responsible for overseeing the sales and marketing strategies, as well as customer success initiatives within the company. FluentStream focuses on providing communication solutions for businesses, and Barcza's role is pivotal in driving growth and enhancing customer engagement.
Previous Experience in Customer Success
Before joining FluentStream, Marissa Barcza worked at MakerSights as the Vice President of Customer Success from 2022 to 2023. In this role, she focused on improving customer satisfaction and retention. Prior to MakerSights, she held various positions at Adobe, including Head of Customer Experience Center of Excellence and Scaled Customer Success Lead, where she contributed to enhancing customer experience and success strategies.
Career Background in Consulting and Management
Marissa Barcza has a strong background in consulting and management. She worked at Deloitte Consulting as a Consulting Manager in the Retail Industry from 2007 to 2015. This role involved advising clients on business strategies and operational improvements. Additionally, she served as Customer Engagement Manager at ShoreTel and Director of Customer Success & Operations at magicJack, where she managed customer success initiatives and operational strategies.
Educational Background
Marissa Barcza earned her Bachelor of Science (B.S.) degree in Social Policy from Northwestern University, completing her studies from 2003 to 2007. This educational foundation provided her with insights into social systems and policies, which she has applied throughout her career in customer success and management roles.
Membership at Chief
In addition to her professional roles, Marissa Barcza has been a member of Chief since 2022. Chief is a network designed for women in executive roles, providing a platform for networking, mentorship, and professional development. Her involvement reflects her commitment to leadership and empowerment within her field.