Morgan Lafountain
About Morgan Lafountain
Morgan Lafountain is a Client Support Tier One Specialist at Fluentstream Technologies, with a background in fraud investigations and loss prevention. She has experience in customer service and sales management, along with a degree in Interior Design.
Work at FluentStream
Morgan Lafountain has been employed at FluentStream Technologies as a Client Support - Tier One Specialist since 2019. In this role, Morgan is responsible for providing customer support and addressing client inquiries, utilizing strong interpersonal skills to enhance customer satisfaction. FluentStream is known for its communication solutions, and Morgan's expertise contributes to the company's commitment to client service.
Background in Fraud Investigations
Morgan Lafountain has a background in Fraud Investigations, which involves analyzing and preventing fraudulent activities. This experience includes a position as a Fraud Investigator at Nordstrom from 2014 to 2017, where Morgan focused on identifying and mitigating fraud within the retail environment. This role developed skills in Loss Prevention, essential for minimizing theft and fraud.
Education and Expertise
Morgan Lafountain holds an Associate of Arts and Sciences degree with a focus on Interior Design from Arapahoe Community College, completed between 2011 and 2014. This educational background indicates a creative skill set. Additionally, Morgan has expertise in Warm Calling, which involves engaging potential customers who have shown prior interest, further enhancing customer interaction capabilities.
Previous Work Experience
Before joining FluentStream, Morgan Lafountain worked as a Customer Service Representative at Alliance Data from 2018 to 2019. Prior to that, Morgan held a position as a Sales Manager at Appliance Factory & Mattress Kingdom for one month in 2019. These roles contributed to Morgan's comprehensive understanding of customer service and sales dynamics.