Amanda Daves
About Amanda Daves
Amanda Daves is a Customer Support Specialist at Fluke Corporation in Fort Myers, Florida, with a background in customer service and technical skills. She holds a Paralegal Certification and has experience in contract management and inventory management.
Current Role at Fluke Corporation
Amanda Daves serves as a Customer Support Specialist at Fluke Corporation, a position she has held since 2020. Based in Fort Myers, Florida, she has accumulated four years of experience in this role. Her responsibilities include assisting customers with inquiries and ensuring satisfaction with Fluke's products and services. This role leverages her extensive background in customer service and her ability to manage customer relationships effectively.
Previous Experience in Customer Support
Prior to her current position, Amanda Daves worked as a Customer Service Liaison at TRAKAmerica for two months in 2020. She also held the role of Customer Success Manager at ActivEngage, Inc. from 2011 to 2014, where she focused on enhancing customer experiences. Additionally, she worked as a Student Concierge at Kaplan University from 2014 to 2016, providing support to students in their academic journeys. Her diverse experience in customer support roles has equipped her with valuable skills in client management.
Educational Background and Certifications
Amanda Daves studied at Post University, where she pursued a Paralegal Certification in Legal Assistant/Paralegal from 2020 to 2021. She also attended Kaplan University, focusing on Marketing/Marketing Management. Earlier, she studied at the University of Alaska and Western Baptist College. Her educational background provides a strong foundation for her roles in customer support and management.
Technical Skills and Expertise
Amanda possesses advanced skills in Microsoft Publisher, which aids in creating professional documents and marketing materials. She also has technical skills in DOS and demonstrates proficiency in inventory management. Her expertise extends to contract management and tax planning, showcasing a broad range of capabilities that enhance her effectiveness in customer support and administrative tasks.
Diverse Work History
Amanda Daves has a varied work history that includes roles such as Aviation Analyst at Flightdocs from 2016 to 2020 and Maintenance Administrator at Talon Air, Inc. for six months in 2020. This diverse experience across different industries contributes to her adaptability and understanding of various operational processes, further enriching her customer support capabilities.