Doriana Vélez Saldaña
About Doriana Vélez Saldaña
Doriana Vélez Saldaña is an Inside Sales Account Manager at Fluke Corporation in Everett, Washington, where she has worked since 2018. She has a diverse background in sales and customer service, with previous roles at Snorkel and Fluke Networks, and holds a Bachelor of Business Administration in Accounting from the University of Puerto Rico.
Work at Fluke Corporation
Doriana Vélez Saldaña has been employed at Fluke Corporation since 2018, serving as an Inside Sales Account Manager in Everett, Washington. In this role, she is responsible for managing customer accounts and supporting hardware sales. Prior to her current position, she worked at Fluke Corporation as Inside Sales for the Benelux, Austria, Switzerland, and Eastern Europe regions from 2017 to 2018. Her experience at Fluke Networks includes roles as a Customer Service Agent and Inside Sales Agent for France and the United Kingdom, demonstrating her extensive background in sales and customer service within the company.
Previous Experience in Customer Care
Before joining Fluke Corporation, Doriana worked at Snorkel as a Customer Care representative from 2013 to 2015 in Henderson, Nevada. Her role involved addressing customer inquiries and providing support. Additionally, she held various positions in customer service, including a Customer Service Agent at Fluke Networks from 2015 to 2016. Her experience in customer care roles has contributed to her skills in managing client relationships and understanding customer needs.
Education and Expertise
Doriana Vélez Saldaña earned a Bachelor of Business Administration degree in Accounting from the University of Puerto Rico, Río Piedras, completing her studies from 1988 to 1992. She also attended Cherdi Kala & Karam Kriya School from 2017 to 2019. Her educational background in accounting provides her with a solid foundation for her roles in sales and customer service, allowing her to analyze financial data and understand business operations.
Language Training Experience
Doriana has experience as a Spanish Language Trainer, having worked at the Language Institute Regina Coeli from 2008 to 2009 and at the International Language Centre in 2010. These roles involved teaching Spanish, showcasing her language skills and ability to communicate effectively. This experience may enhance her interactions with Spanish-speaking clients in her current sales role.
Specialized Skills and Initiatives
In her current position, Doriana is responsible for lead classification specifically for French customers, indicating her specialization in the French market. She collaborates closely with Distribution Account Managers and channels to support hardware sales, highlighting her teamwork skills. Additionally, she has incorporated a specialized yoga program called 'Yoga-in Company' into her activities, tailored to meet the needs of individuals or groups.