Helen Zhang
About Helen Zhang
Helen Zhang is the Manager of the Technical Support Center in Corporate Marketing at Fluke Corporation, where she has worked since 2008. Previously, she held positions at Dun & Bradstreet and 21vianet Group, Inc., accumulating extensive experience in operations and customer service.
Work at Fluke Corporation
Helen Zhang has been employed at Fluke Corporation since 2008. She holds the position of Manager in the Technical Support Center within the Corporate Marketing department. Her role involves overseeing technical support operations and contributing to marketing strategies. Fluke Corporation is known for its precision measurement and testing tools, and Zhang's responsibilities play a crucial role in ensuring customer satisfaction and product support.
Previous Experience at Dun & Bradstreet
Prior to her current role, Helen Zhang worked at Dun & Bradstreet as an Operation Manager from 2005 to 2008. During her three years in this position, she was based in Short Hills, New Jersey. Her responsibilities included managing operations and contributing to the efficiency of the organization. Dun & Bradstreet is recognized for its data and analytics services, and Zhang's role would have involved ensuring operational excellence.
Background at 21vianet Group, Inc.
Helen Zhang began her career at 21vianet Group, Inc. in Peking, Beijing, China, where she served as a Customer Service Supervisor from 1999 to 2003. Over her four years there, she focused on enhancing customer service operations and ensuring client satisfaction. 21vianet Group is a leading provider of internet infrastructure services in China, and Zhang's role contributed to the company's commitment to customer service.
Education and Expertise
While specific details regarding Helen Zhang's education are not provided, her career trajectory indicates a strong foundation in management and customer service. Her expertise spans technical support, operations management, and customer service, reflecting her ability to lead teams and improve service delivery in various sectors.