Jon Schuback
About Jon Schuback
Jon Schuback is an Application Engineer at Fluke Corporation, where he has worked since 2018. He has a background in economics and extensive experience in technical support and asset management software development.
Work at Fluke Corporation
Jon Schuback has been employed at Fluke Corporation as an Application Engineer since 2018. In this role, he focuses on enhancing the functionality of METTEAM asset management software. His responsibilities include writing custom JavaScript code to extend software capabilities and providing SQL data migration services for clients transitioning from older systems. Schuback also creates and updates Crystal Reports to meet customer specifications, improving both efficiency and visual presentation.
Previous Experience in IT Support
Before joining Fluke Corporation, Jon Schuback held various positions in IT support. He worked at Emeritus Senior Living as Help Desk Technician I, II, and III from 2010 to 2014, gaining extensive experience in customer support. He also served as a Help Desk Support Specialist at Brookdale Senior Living Inc. from 2014 to 2015. Additionally, he was a Cloud Support Engineer at Accelerite from 2015 to 2018, where he further developed his technical skills.
Educational Background in Economics
Jon Schuback studied at the University of Washington, where he earned a Bachelor of Arts degree in Economics from 2003 to 2007. This educational background provided him with a strong foundation in analytical thinking and problem-solving, which he applies in his current role as an Application Engineer.
Customer Advocacy and Training
In his role at Fluke Corporation, Jon Schuback acts as a customer advocate. He documents software bugs, prioritizes their severity, and provides temporary workarounds until permanent fixes are implemented. Schuback also conducts onsite visits to analyze customer workflows, offering tailored week-long training sessions to enhance user experience and software utilization.
Experience in Asset Management Software
Jon Schuback has significant experience with asset management software, particularly METTEAM. His work includes writing custom JavaScript to enhance software functionality and providing SQL data migration services for clients upgrading from older systems. He also focuses on creating and updating Crystal Reports based on customer feedback, contributing to improved operational efficiency.