Matt Humphries
About Matt Humphries
Matt Humphries is a Support Engineer at Fluke Networks, where he has worked for 30 years, specializing in customer support and technical assistance. He has a background in Electronics Technology and Massage Therapy, and has represented Fluke Networks in various competitions and events.
Work at Fluke Networks
Matt Humphries has been employed at Fluke Networks since 1994, accumulating over 30 years of experience in various roles. He currently serves as a Support Engineer, a position he has held since 2000. His responsibilities include providing customer support and technical assistance related to Fluke Networks products. In addition to his support role, he has also served as a Quality Assurance Representative, ensuring the quality and reliability of products and services offered by the company.
Education and Expertise
Matt Humphries studied Electronics Technology at Edmonds Community College, where he earned an Associate of Arts (A.A.) degree from 1989 to 1994. He furthered his education at Everest College, completing a program in Massage Therapy from 2010 to 2011. His educational background provides him with a solid foundation in technical knowledge, particularly in the area of telecommunications and customer support.
Background in Customer Service
With eight years of experience in the Customer Service department at Fluke Networks, Matt Humphries has developed strong skills in customer relations and technical support. His role involves assisting customers with inquiries and troubleshooting issues related to Fluke Networks products. This extensive experience has contributed to his expertise in sales and application support, specifically for Fluke Networks offerings.
Participation in Competitions
Matt Humphries has represented Fluke Networks at various industry competitions, including the VICA Skills USA Competition and Networld Interop. He also participated in the WorldSkills 2009 international competition held in Calgary, Canada. These experiences highlight his commitment to showcasing Fluke Networks' products and services on a global stage.
Technical Skills and Experience
Matt possesses a working knowledge of Fluke Networks Telco Test Equipment and WAN technology. He has over ten years of experience in sales and application support for Fluke Networks products. Additionally, he has experience in the repair and calibration of Fluke/Fluke Networks test and measurement equipment, as well as six years of experience working on production circuit boards.