Michel Maurice Conjaud
About Michel Maurice Conjaud
Michel Maurice Conjaud is a Customer Support Specialist at Fluke Corporation, specializing in the eMaint X5 Computerized Maintenance Management System. He holds a Post-graduation Degree in Data Science and Decision and has a proven track record in process automation and data issue resolution.
Work at Fluke Corporation
Michel Maurice Conjaud serves as a Customer Support Specialist at Fluke Corporation since 2023. In this role, he specializes in providing support for eMaint X5, a Computerized Maintenance Management System, across both web and mobile platforms. His responsibilities include addressing customer inquiries and resolving technical issues to enhance user experience with the software.
Education and Expertise
Michel holds a Bachelor in Business Administration from Universidade Presbiteriana Mackenzie, where he studied from 2014 to 2019. He is currently pursuing a Post-graduation Degree in Data Science and Decision at Insper Instituto de Ensino e Pesquisa, expected to complete in 2024. His educational background equips him with skills in data analysis and decision-making, relevant to his current role.
Professional Background
Before joining Fluke Corporation, Michel worked as a Customer Service Specialist at Analyticalways from 2021 to 2023. He also gained experience as an FP&A Intern at Mackenzie Junior Consultancy from 2015 to 2016 and as a Marketing Planning Intern at Nextel Telecom from 2017 to 2018. His diverse roles have contributed to his expertise in customer support and data management.
Achievements in Data Management
Michel has demonstrated proficiency in resolving complex data issues using SQL, which resulted in a significant reduction in average service interruption time from three days to one day. He also implemented process automation through VBA scripts, decreasing the time required for demand forecast report generation from two hours to fifteen minutes.
Project Coordination and Customer Satisfaction
Michel successfully coordinated a team for the Decades II project, which focused on developing a customer satisfaction survey and communication plan. This initiative achieved a 100% customer satisfaction feedback rate. Additionally, he played a key role in restructuring processes for LATAM clients, which reduced ETL errors from occurring daily to weekly.