Noor Isabegovic
About Noor Isabegovic
Noor Isabegovic serves as the Global Manager of Technical Support at Fluke Corporation, where he has worked since 2020. He has a strong background in biomedical engineering and technical support, with previous roles at ALTEN Sweden, Fluke Corporation, and Neoventa Medical.
Current Role at Fluke Corporation
Noor Isabegovic serves as the Global Manager Technical Support at Fluke Corporation since 2020. In this role, he oversees the technical support operations globally, ensuring efficient service delivery and customer satisfaction. His responsibilities include managing a team of technical support engineers and establishing support protocols that enhance the customer experience. He has also contributed to the establishment of two Technical Support labs, one in Sweden and another in Chicago, which are equipped with medical and test equipment to replicate customer scenarios.
Previous Experience at Fluke Corporation
Before his current position, Noor Isabegovic worked as a Senior Technical Support Engineer at Fluke Corporation from 2016 to 2020. During this time, he provided technical assistance and support to customers, addressing complex issues related to Fluke's products. His work involved troubleshooting, training, and ensuring that customers effectively utilized the company's technology.
Education and Expertise
Noor Isabegovic holds a Master of Science (MSc) in Biomedical/Medical Engineering from RWTH Aachen University, where he studied from 2008 to 2010. He also earned a Civilingenjör degree in Electrical and Electronics Engineering from Chalmers tekniska högskola, completing his studies from 2004 to 2009. His educational background provides a strong foundation in both biomedical and electrical engineering, contributing to his expertise in technical support and systems engineering.
Career Background in Engineering
Noor Isabegovic has a diverse career in engineering, having worked in various roles prior to his current position. He served as a Biomedical Engineer at Kungälvs sjukhus and Akademiska sjukhuset, where he provided technical support and training to healthcare staff. His experience also includes working as a System Verification Engineer at Neoventa Medical and as a Test & Verification Engineer at RaySafe. These roles have equipped him with valuable skills in medical technology and systems verification.
Contributions to Technical Support and Development
Throughout his career, Noor Isabegovic has made significant contributions to technical support and product development. He played a key role in creating a Knowledge Base Center to improve customer support and led the development of a Customer Ticketing System across multiple departments. Additionally, he contributed to the design of a Fetus Monitoring System, integrating both hardware and software components. His initiatives have resulted in cost savings and enhanced operational efficiency in various settings.