Robert Giddings
About Robert Giddings
Robert Giddings is a Call Center Representative at Fluke Corporation, where he has worked since 2021. He has extensive experience in customer service, having previously held positions at Genelex and Crane Co.
Work at Fluke Corporation
Robert Giddings has been employed at Fluke Corporation as a Call Center Representative since 2021. In this role, he works from home and focuses on educating customers about various service options available for Fluke products. His responsibilities include handling customer inquiries related to thermography and Fluke IR products, processing purchase orders, and assisting with Return Merchandise Authorization (RMA) creation and status requests. Prior to his current position, he served as a Triage Admin at Fluke Corporation from 2020 to 2021.
Previous Experience in Sales and Customer Service
Before joining Fluke Corporation, Robert Giddings worked at Genelex from 2001 to 2007 as an Inside Sales and Call Center agent. His experience in customer service also includes a position at Crane Co. as an Inside Sales representative from 1996 to 2000. These roles provided him with a strong foundation in handling customer inquiries and sales processes.
Education and Expertise
Robert Giddings studied at Bellevue Community College, where he focused on Communication and Media Studies. He earned an Associate of Arts (A.A.) degree during his time there from 1997 to 1998. This educational background supports his current role in customer service, where effective communication is essential.
Skills in Customer Support and Issue Resolution
In his current role at Fluke Corporation, Robert Giddings resolves customer issues using the ZenDesk ticketing system. His ability to manage customer inquiries and provide solutions is a key aspect of his work, contributing to customer satisfaction and support efficiency.