Rogerio Melo
About Rogerio Melo
Rogerio Melo is a Technical Support Product Specialist at Fluke Corporation, with extensive experience in technical support and service management across various companies in Brazil and internationally. He holds an MBA and has a strong background in engineering and quality management.
Current Role at Fluke Corporation
Rogerio Melo has been serving as a Technical Support Product Specialist at Fluke Corporation since 2021. In this role, he is responsible for providing technical support and expertise related to Fluke's products. His position involves addressing customer inquiries, troubleshooting issues, and ensuring customer satisfaction through effective communication and problem-solving.
Previous Experience in Technical Support and Management
Prior to his current role, Rogerio Melo held several positions in technical support and management. He worked at Technogym as a Service Manager from 2014 to 2019, overseeing service operations in São Paulo. He also served as a Maintenance Coordinator at Giesecke & Devrient from 2010 to 2013, managing maintenance operations across multiple locations including Rio de Janeiro, Dubai, Angola, and Ghana.
Educational Background and Qualifications
Rogerio Melo has a diverse educational background. He studied at Universidade Paulista, where he earned a Master of Business Administration (MBA) in Gestão de Qualidade e Produção from 2019 to 2020. He also holds a Bachelor's degree in Administração from Universidade Presbiteriana Mackenzie, completed from 1998 to 2002. Additionally, he obtained a Bachelor's degree in Engenharia Elétrica e Eletrônica from Universidade Estácio de Sá, which he pursued from 2019 to 2023. His foundational education includes an Associate's degree in Técnico em Eletrônica Indústrial from Cefet/RJ, completed from 1993 to 1996.
Skills and Expertise in Customer Service
Rogerio Melo possesses strong knowledge of both domestic and global professional services needs. He has demonstrated agile leadership practices and effective communication skills throughout his career. He has successfully improved customer service processes by implementing new strategies while maintaining service quality. His extensive experience includes preparing and delivering presentations and negotiating contracts with clients, showcasing his commitment to first-rate customer service and satisfaction.