Shanna Griffin
About Shanna Griffin
Shanna Griffin is a Customer Service Lead at Fluke Corporation, where she has worked since 2019. She has over a decade of experience in customer service, having previously held positions at Gulf Great Lakes Packaging and Proven Packaging LLC.
Current Role at Fluke Corporation
Shanna Griffin serves as the Customer Service Lead at Fluke Corporation, a position she has held since 2019. In this role, she oversees customer service operations, ensuring that client inquiries and issues are addressed efficiently. Her experience in customer service contributes to the effectiveness of the team and enhances customer satisfaction.
Previous Experience in Customer Service
Before joining Fluke Corporation, Shanna Griffin worked at Proven Packaging LLC as a Customer Service Representative and Accounts Receivables from 2015 to 2018. Her responsibilities included managing customer accounts and ensuring timely communication regarding billing and service inquiries. Prior to that, she spent eight years at Gulf Great Lakes Packaging in a similar customer service role, where she developed her skills in client relations and support.
Education and Qualifications
Shanna Griffin studied Business Administration at Prairie State College, where she earned an Associate of Arts (AA) degree. This educational background provided her with foundational knowledge in business principles, which she applies in her customer service roles.
Career Timeline
Shanna Griffin's career in customer service spans over a decade. She began her professional journey at Gulf Great Lakes Packaging in 2007, where she worked until 2015. She then transitioned to Proven Packaging LLC for three years before joining Fluke Corporation in 2019. Her extensive experience in the field has equipped her with valuable insights into customer needs and service delivery.