Sue Thorley
About Sue Thorley
Sue Thorley serves as the Service Sales Manager at Fluke Corporation, where she has worked since 2012. With a background in Sales and Personnel Management and Business Administration, she has successfully driven service sales growth through strategic initiatives.
Work at Fluke
Sue Thorley has been employed at Fluke Corporation since 2004. She initially served as a Customer Service Representative for five years before advancing to the role of Customer Service Manager from 2009 to 2012. In 2012, she transitioned to her current position as Service Sales Manager. In this role, she has focused on driving outbound call strategies to enhance service sales specifically for the Fluke Biomedical Calibration business. Under her management, the company has seen a consistent annual increase in service sales.
Education and Expertise
Sue Thorley holds a Bachelor of Arts (B.A.) in Sales and Personnel Management from Lake Erie College, where she studied from 1978 to 1980. She furthered her education by obtaining a Master's degree in Business Administration from the University of Phoenix, Ohio, completing her studies from 2005 to 2007. Her educational background supports her expertise in sales strategies and personnel management, which she has applied throughout her career at Fluke Corporation.
Background
Sue Thorley has a strong background in customer service and sales management. She began her career at Fluke Corporation in 2004, gaining valuable experience in customer service roles. Her progression from Customer Service Representative to Customer Service Manager, and eventually to Service Sales Manager, reflects her commitment to the company and her ability to drive sales performance. Her work has been primarily based in the Cleveland and Akron, Ohio areas.
Achievements
During her tenure at Fluke Corporation, Sue Thorley has implemented various sales promotions and service programs that have led to a consistent 6% annual increase in service sales since she became Service Sales Manager in 2012. Her initiatives in outbound call strategies have been instrumental in boosting service sales for the Fluke Biomedical Calibration business, demonstrating her effectiveness in sales management.