Willem Hendrix ✔
About Willem Hendrix ✔
Willem Hendrix is a Senior Information Technology Specialist with extensive experience in IT support and management. He currently leads the EMEA IT Service Desk at Tektronix and has held various roles in IT support at both Tektronix and Fluke Corporation over the past two decades.
Work at Tektronix
Willem Hendrix has been employed at Tektronix since 2015, currently serving as the EMEA IT Service Desk Lead. In this role, he has accumulated nine years of experience in the Eindhoven Area, Netherlands. His responsibilities include overseeing IT service desk operations and ensuring effective support for end users across the EMEA region.
Work at Fluke Corporation
Willem Hendrix has a significant history with Fluke Corporation, where he has held multiple positions since 1997. He currently works as a Senior Information Technology Specialist, a role he has occupied for four years in Noord-Brabant, Nederland. Previously, he served as an End User Support Analyst III and PC Support Specialist, contributing a total of 13 years to the organization in various capacities.
Education and Expertise
Willem Hendrix has a diverse educational background in technology and operational management. He earned a Bachelor's degree in Information and Communication Technology from Fontys Hogescholen, alongside a degree in Electronics from M.B.O.- College Noord-Limburg. His professional certifications include an MCP achieved in 2007. He possesses expertise in business applications such as Cisco VPN + ISE and Nexpose, and has extensive experience in managing IT documentation and creating supporting videos.
Background in IT Support
Willem Hendrix has a strong foundation in IT support, having worked in various roles focused on end-user assistance and technical support. His experience includes managing IT service desks and providing global support services. He has developed skills in problem-solving, account management, and quality assurance, which enhance his effectiveness in IT operations.
Contributions to Professional Development
Willem Hendrix contributes to the development of new IT professionals by acting as a traineeship supervisor. His role involves mentoring and guiding trainees, helping them acquire the necessary skills for success in the IT field. Additionally, he has a background in facility support and building management, which further complements his expertise in IT services.