Yulissa Fernandez
About Yulissa Fernandez
Yulissa Fernandez is a Sr Bilingual Customer Success Manager at Fluke Corporation, where she has worked since 2018. She has a background in computer science and extensive experience in customer support and logistics across various companies.
Work at Fluke Corporation
Yulissa Fernandez has been employed at Fluke Corporation as a Senior Bilingual Customer Success Manager since 2018. In this role, she acts as an advocate for customers, effectively communicating their needs and expectations to various business groups within Fluke. She provides ongoing product training for customers in her client portfolio, ensuring successful implementation of Fluke systems. Additionally, Yulissa engages in consultative selling to grow customer accounts by understanding and addressing their needs. She has also played a key role in the LATAM expansion projects at Fluke Corporation.
Education and Expertise
Yulissa Fernandez studied Computer Science at Middlesex County College, where she achieved a degree in the field. Her educational background also includes completing high school at Liceo Naval Calm Lizardo Montero. This academic foundation supports her expertise in customer success management, technical support, and systems administration.
Professional Background
Yulissa Fernandez has a diverse professional background with significant experience in customer success and logistics. Prior to her current position at Fluke Corporation, she worked at eMaint as a Bilingual Customer Success Manager and Bilingual Technical Customer Support. Her tenure at Chico's FAS, Inc. spanned ten years, where she held roles such as Applications/Systems Administrator and Logistics Specialist I. Earlier in her career, she worked at MasTec as a Project Administrator and Project Supervisor.
Achievements in Customer Success
Throughout her career, Yulissa Fernandez has demonstrated a commitment to customer success. At Fluke Corporation, she has successfully implemented training programs for customers, ensuring they can effectively utilize Fluke products. Her consultative selling approach has contributed to the growth of customer accounts. Additionally, her involvement in LATAM expansion projects highlights her capability in managing complex initiatives that drive business growth.