Yvette Johns
About Yvette Johns
Yvette Johns is a Developer Relations Engineer currently working at Fly.io. She has extensive experience in technical support and operations, having held various roles at companies such as Mailchimp, Vox Media, and Coinbase.
Current Role at Fly.io
Yvette Johns serves as a Developer Relations Engineer at Fly.io, a position she has held since 2024. In this role, she focuses on enhancing developer engagement and improving the overall developer experience. Her work involves collaborating with various teams to ensure that developers have the necessary resources and support to effectively utilize Fly.io's platform.
Previous Experience in Technical Support
Prior to her current role, Yvette Johns accumulated extensive experience in technical support across several organizations. She worked at Mailchimp as a Senior Technical Support Engineer and later as a Manager for Technical Support Engineers from 2015 to 2020. Additionally, she held positions at Vox Media, LLC. as Senior Manager of Platform Support & Operations and as a Senior Platform Support Specialist. Her experience includes improving support operations and onboarding processes.
Education and Expertise
Yvette Johns earned her Bachelor of Fine Arts (B.F.A.) in Graphic Communications from Kennesaw State University, where she studied from 2008 to 2014. This educational background provides her with a unique combination of skills in illustration, graphic design, and technical support, which she applies in her professional roles.
Achievements in Support Operations
Throughout her career, Yvette Johns has conducted significant initiatives to enhance support operations. She performed a comprehensive audit and overhaul of internal platform support documentation at Vox Media, which improved operational efficiency. Additionally, she revamped onboarding processes for support teams at various organizations, contributing to better team integration and performance.
Speaking Engagements and Industry Contributions
Yvette Johns has been an active participant in the support industry, serving as a speaker and panelist at major conferences for three consecutive years. Her presentations focus on change management and leadership within technical support, demonstrating her commitment to promoting growth and development in the field.